Whatfix vs. WalkMe: Which Platform Suits Your Needs?

In 2024, Mary Kay, a global leader in cosmetics, altered its onboarding and training processes with a digital adoption platform (DAP). It empowered 3 million global consultants with accelerated digital onboarding, reduced time spent on support tickets, improved customer experience and satisfaction, and even boosted overall sales results. The result? A 20% increase in process compliance and internal communication.

This success reflects a broader trend: businesses investing in digital adoption platforms achieve measurable results. Whatfix vs. WalkMe is often spoken about in the context of leading DAP solutions. They help improve user onboarding, software adoption, and change management for companies.

However, there is never a one-size-fits-all solution. Enterprises often require greater scalability, faster implementation, and dedicated support unique to their needs—areas where alternatives to Whatfix and WalkMe stand out.

However, Apty is a worthwhile contender with standout features such as contextual guidance and actionable analytics that help organizations reduce training costs

In this blog post, we’ll compare Whatfix vs. WalkMe across key feature offerings and use cases. We will also walk you through why Apty may be the better choice for enterprises seeking to achieve efficient digital transformation.

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Whatfix vs. WalkMe: Key Feature Comparison

Whatfix and WalkMe are two among the most popular digital adoption platforms for enterprises. Both aim to improve software adoption and enhance user productivity. While many features overlap, there are differences in key features, ease of use, and platform flexibility.

Let’s start by looking at the individual features of Whatfix and WalkMe.

Whatfix Features

Whatfix is known for its intuitive, no-code content creation tools. This makes it easy for businesses to create, deploy, and update in-app guidance without relying on IT teams.

• In-App Guidance: Whatfix delivers contextual, step-by-step in-app guidance through interactive walkthroughs, task lists, and self-help wikis. The no-code content editor allows businesses to create and update guidance seamlessly across applications without IT dependency.
• Tooltips and Contextual Nudges: Smart tooltips, hotspots, and nudges adapt to user behavior and context. They help users complete tasks while reducing errors and uncovering lesser-known features.
• Analytics: The platform offers product analytics to track user behavior and feature adoption. With no-code event tracking, teams can analyze workflows and make data-driven decisions to optimize processes.
• Automation: Whatfix automates repetitive processes such as form filling, smart rules, and workflows, increasing productivity and minimizing user friction.
• Sandbox Environments: This software provides hands-on user training with interactive replicas of live applications.
• Multi-Platform Support: It works on desktop, mobile, and web applications, including Citrix environments.

Worth Your Time: Whatfix Alternatives and Competitors

WalkMe Features

WalkMe offers advanced automation tools and guidance capabilities. It excels in supporting web-based applications but has limitations in areas like mobile support and sandbox training.

• In-App Guidance: It delivers interactive walkthroughs and customizable tours to help users navigate applications effectively. Its conversational interface provides task-specific assistance in real time.
• Tooltips and Contextual Nudges: WalkMe’s tooltips and nudges deliver real-time suggestions and prompts, improving user productivity. They appear when users encounter roadblocks, offering actionable insights to steer them toward successful outcomes.
• Analytics: The tool’s advanced analytics provide in-depth insights into the user journey, workflow adoption, and system engagement. Features like session streams and custom reports identify bottlenecks and track return on investment (ROI) from digital adoption efforts.
• Automation: WalkMe automates workflows by integrating with applications to trigger actions, fill forms, and streamline multi-step tasks without manual input.
• Content Management: While WalkMe allows export of walkthrough content as PDF or DOCX, LMS integration is largely limited to its own solution, TeachMe.
• Desktop and Mobile Support: Desktop support on WalkMe is functional but reportedly less comprehensive than Whatfix. Mobile solutions are repurposed from web tools, making access and UX limited. It also lacks support for Citrix apps and iFrames.

Worth Your Time: WalkMe Alternatives and Competitors

Comparison of Whatfix vs. WalkMe Features

Now that you have a detailed overview of Walkfix vs WalkMe’s features, here’s a brief comparison of  the two:

Features	Whatfix	WalkMe
In-App Guidance	✔ No-code, interactive walkthroughs	✔ Guided workflows
Tooltips and Contextual Nudges	✔ Available	✔ Available
Automation	✔ Advanced automation, sandbox training	✔ Automation tools
Content Exporting	✔ PDFs, videos, LMS integration	✖ Limited to PDFs and DOCX
Mobile Support	✔ Optimized mobile experience	✖ Limited mobile functionality
Desktop Support	✔ Strong, with Citrix support	✔ Limited, lacks Citrix support
Customer Support	✔ Dedicated customer success manager for all customers	✖ Varies based on account size
Customization	✔ Extensive customization options	✖ Limited customization
Integration Support	✔ Easy integrations but less granular control	✔ Robust integrations with detailed insights
Analytics and Reporting	✔ Advanced analytics with real-time insights	✔ Extensive analytics platform
Ease of Use	✔ User-friendly, intuitive UI	✖ Steep learning curve
Security and Compliance	✔ Enterprise-grade security	✔ Enterprise-grade security

Compare Whatfix vs. WalkMe Use Cases

Selecting the right DAP involves evaluating how well it supports essential use cases like digital transformation, change management, user engagement, and employee onboarding. A WalkMe vs. Whatfix comparison can provide useful insights on how they solve for these needs. While both offer different approaches to these use cases, each comes with its own strengths and limitations.

Whatfix excels in delivering highly customizable and analytics-driven solutions, making it ideal for organizations seeking tailored workflows and deep adoption insights. On the other hand, WalkMe emphasizes automation and guided walkthroughs for streamlining transitions and scaling processes. However, it may require additional configurations for advanced use cases.

The comparison below of Whatfix Vs. WalkMe use cases details how each platform supports these scenarios so that you can identify the solution that best meets your organization’s requirements.

Use Case	Whatfix	WalkMe
Change Management	Simplifies change management with interactive in-app guidance, tooltips, and role-based workflows. Its personalized approach ensures smooth transitions for employees adapting to new systems	Provides step-by-step walkthroughs and tooltips to help users navigate changes. However, WalkMe’s adoption analytics are less detailed and lack the advanced segmentation needed for deeper insights
Digital Transformation	Accelerates digital transformation by enabling rapid tool adoption through customizable workflows and contextual in-app training. Its detailed analytics highlight progress, adoption gaps, and user behavior patterns, helping enterprises make data-driven decisions. Whatfix also integrates with platforms like CRM, ERP, and HCM systems, making it well-suited for enterprise-wide transformation	Supports large-scale transformation initiatives with guided walkthroughs and automation. While effective for general processes, WalkMe lacks the flexibility to tailor workflows to individual departments or roles. Its analytics provide a broad overview but often require additional configuration for actionable insights
User Engagement Monitoring	Features intuitive, no-code analytics to monitor user engagement and software usage. With features like heatmaps, behavioral insights, and cohort analysis, businesses can pinpoint where users drop off, struggle, or engage effectively	Offers basic user engagement tracking with dashboards, graphs, and usage metrics. While sufficient for high-level monitoring, its advanced tracking features often need manual configurations, making it less efficient for quick decision-making
Employee Onboarding	Eases employee onboarding with interactive, role-based product tours, task lists, and real-time in-app support.	WalkMe offers interactive tutorials and on-demand walkthroughs for onboarding. However, it relies on pre-defined templates, which can make customization time-consuming. The platform also lacks automation features for managing complex onboarding processes.

Compare Whatfix vs. WalkMe Pricing

Pricing is critical when selecting a digital adoption platform, especially for businesses with varying needs and budgets. Here’s a closer look at how WalkMe vs Whatfix pricing structures compare:

Whatfix Pricing

Whatfix offers custom pricing based on the needs and scale of each organization. Their pricing model includes a combination of a flat fee and user license fees, depending on the type of application and users.

• Employee-Facing Applications: Pricing is calculated based on the total number of employees accessing the application where Whatfix is deployed.
• Customer-Facing Applications: For applications used by customers, partners, or external users, pricing is based on monthly active users (MAUs).

Whatfix provides three main plans:

• Standard Plan: Includes essential features such as in-app guidance, content aggregation, and smart context
• Premium Plan: Adds advanced features like custom surveys, auto testing, and robust engagement dashboards
• Enterprise Plan: Supports multi-app implementations, advanced analytics, and enhanced data security options tailored for large organizations

For businesses looking to explore the platform, Whatfix offers a free trial and demos upon request.

WalkMe Pricing

WalkMe offers flexible, custom pricing to accommodate businesses of all sizes. Pricing depends on the scale of implementation, the number of users, and additional modules chosen. Their offerings are categorized into core plans and add-on modules, allowing businesses to tailor solutions to their needs.

WalkMe for Employees

• WalkMe Core: This is WalkMe’s standard DAP. It also offers add-on modules.
• WalkMe Essentials: It’s a fixed-scope solution for businesses seeking faster implementation for sales and HR processes.
• WalkMe for Customers: This DAP helps with frictionless product experiences for customer facing applications and websites. It includes features like analytics, smart targeting, self-serve content, and customer sentiment tracking.

Businesses can enhance the WalkMe Core plan with optional modules, such as:

• Enterprise analytics for deeper insights into user journeys
• Customization and collaboration for branding and segmentation
• Connected workplace for automated workflows

To gain a better understanding of WalkMe’s pricing details, you can request a quote or schedule a demo with their team.

Apty: The Ideal Choice for Enterprises Among Whatfix and WalkMe

While Whatfix and WalkMe are reliable digital adoption tools, they sometimes fall short of meeting complex needs of large enterprises. Apty stands out by delivering unmatched scalability, faster implementation, and solutions that drive measurable results.

For businesses aiming to regulate processes, reduce costs, and boost adoption success, Apty is a worthwhile alternative and superior choice. 

Let’s see why.

Scalability

Apty is designed to support enterprises of any size, effortlessly managing complex workflows across multiple applications. Whether you’re rolling out changes to thousands of users or implementing DAP solutions across departments, Apty scales seamlessly without sacrificing performance.

Users often compliment Apty’s quick turnaround in setting up workflows for user adoption, training, and onboarding. Organizations have reported significant productivity gains by standardizing workflows across global teams using Apty.

 

 

Ease of Implementation

Compared to WalkMe and Whatfix, Apty offers a faster and simpler implementation process.

Its no-code setup ensures minimal IT involvement, allowing organizations to get up and running in days rather than weeks. This quick deployment means your teams realize value sooner, accelerating software adoption timelines.

 

 

Cost-Effectiveness

Apty combines competitive pricing with a rapid ROI, making it an ideal choice for enterprises seeking measurable results. Its robust analytics and automation features help reduce support costs, streamline training, and eliminate inefficiencies, leading to substantial resource savings.

For instance, during a significant merger and acquisition, a global bank achieved over $1 million in savings by leveraging Apty.

Customization

Every enterprise has its own challenges. Apty offers flexible solutions that adapt to unique business requirements, from in-app guidance to compliance management.

Organizations can customize training, workflows, and support content without relying on IT teams. This makes adoption more efficient.

Analytics

Apty’s advanced analytics provide deep visibility into user behavior, adoption metrics, and process compliance. With real-time data and prescriptive insights, decision-makers can identify bottlenecks, measure ROI, and optimize their digital adoption strategies for maximum impact.

 

 

Organizations switching to Apty from WalkMe or Whatfix have seen significant results.

For example, a major U.S. airline partnered with Apty to implement a new project portfolio management (PPM) system. Apty delivered in-app guidance, workflows, and training, saving airline training hours and reducing support costs.

 

 

Are You Ready to Transform Your Enterprise Software Adoption?

The WalkMe vs. Whatfix comparison shows how both apps are good options for improving software adoption. While WalkMe is a great choice for advanced automation and complex integrations, Whatfix stands out for its user-friendly and customizable options.

However, Apty emerges as an option that is certainly a better choice for enterprises that prioritize scalability, quick implementation, and deep analytics for cost savings.

Want to join the 12 million users who trust Apty to simplify digital adoption?Book a demo today to see how Apty can transform your workflow.